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VISAS There are
two basic types of visas, a visit visa and a residence
visa.
Application for a Visit
Visa Visit visas and entry permits are valid for
entry within 90 days of issue and then for a stay of up to 90
days only after entry. A visit visa costs KD3/-. Entry permits
are free. A foreigner whose country has a visa
abolition treaty with Kuwait, i.e. a treaty permitting
Kuwaitis to enter their country without a visa, may be granted
reciprocal rights in Kuwait. These persons however may require
an entry permit. Entry permits are acquired in the same way
and have the same procedures as visit visas. A
visitor to Kuwait must be sponsored by a Kuwaiti individual or
company, or a resident foreigner who is a relative of the
visitor. However American citizens are sometimes given visit
visas without having a Kuwaiti sponsor. The visa application
is made by the sponsor who is responsible for the visitor
while he or she is in Kuwait. To obtain a
visit visa for a business visitor, a Kuwaiti sponsor or
company will require:
w visa application and security form
completed by the sponsor w copy of the visitor's
passport w copy of the sponsor's signature as
registered for business purposes w copy of
the letter of invitation from the sponsor to the business
visitor stating the purpose of the visit. To obtain a visit
visa for a relative, a resident foreigner will
require: w visa application and security form
completed by the sponsor w copy of the visitor's
passport w original and copy of the sponsor's
passport w original and copy of the sponsor's civil
ID w original and copy of the sponsor's work
permit (private sector employees) w recent
salary certificate from the sponsor's employer w
authenticated proof of the family relationship.
Normally
a visitor goes to a Kuwaiti embassy to have his visa processed
and his passport stamped before travelling to Kuwait. However
a Kuwaiti sponsor can use a faxed copy of the visitor's
passport to obtain the visa in Kuwait. The sponsor then faxes
a copy of the visa to the visitor and meets him at the airport
with the original visa. The sponsor deposits the visa papers
at a special counter in the arrivals hall and the visitor must
pick these up at a similar counter inside the immigration area
in order to complete entry formalities. Either
way, obtaining a visit visa takes about two working days.
Hotels can also arrange visit visas for businessmen but they
take about a week to do so, and, naturally enough, expect the
visitor to stay with them on arrival.
Extension of
Visit The fine for staying more than 30 days is
KD10 a day. A visitor whose visa has expired is not allowed to
leave until he has paid the fine, which must be paid at the
Immigration Department in Shuwaikh during government working
hours and not at the airport. Fines however may be paid a few
days in advance and, unless this is done, the flight out is
invariably missed. An expatriate may obtain
two one-month extensions to a visit visa or temporary
residence provided application is made to the Immigration
Department before the visa has expired. While
there is a move to relax the visit visa process, the Ministry
is considering a charge of KD 100 for each additional month
provided the entire visit period should not exceed a year.
Only the first month of visit will be free.
Transit Visas A
transit visa, valid for a maximum stay of 7 days, can be
obtained from a Kuwaiti Consulate abroad or from a Port
Authority in Kuwait. The fee is KD2. The applicant must have a
valid visa for his next country of destination and, unless he
is working on a ship or airline, a confirmed onward ticket.
International truck drivers and their helpers may obtain
multiple entry transit visas.
EMPLOYMENT A
person in Kuwait on a visit visa may not take up employment,
for which he or she must have a residence
visa. There is possibility that in the future
expatriates coming to Kuwait on a visit visa may be allowed to
pursue a career without having to leave the country and return
on new entry visa. However, expatriates who obtain a job in
Kuwait while on a visit may be required to pay KD 100 to
avoide leaving the country and returning on a work
permit.
Obtaining
Residence To live in Kuwait, expatriates other
than GCC citizens must have an iqama, i.e. a residence permit.
A person discovered without a valid iqama is fined and
deported. There are different types of iqama, which are
allotted article numbers in the immigration regulations. The
three main types are work visas, domestic and dependent visas,
all of which require a sponsor. An expatriate may however
sponsor his own residence, with or without being permitted to
work, provided he has lived in Kuwait for many years and has
substantial financial means.
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Ministry of Interior
website The Interior Ministry's
Information Department has introduced a new service
through the Ministry's website: www.moi.gov.kw in
which residency and visa forms will be available. The
website will also introduce forms for the Traffic
Department and Citizenship. An awareness campaign
through the media will be launched to educate citizens
and expatriates on how to finish their papers at the
Interior Ministry via the Internet.
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Work Permits, no-Objection
Certificates & Work Visas Work visas are
iqamas granted under articles 17 (for public sector employees)
and 18 (private sector employees) of the immigration
regulations. To obtain residence on a work visa an offer of
employment must first be accepted. The Kuwaiti sponsoring
employer then applies for a work permit from the Ministry of
Social Affairs & Labour, for which the sponsor needs a
copy of the employee's passport showing full personal details,
and any other Kuwait entry visas. A private sector sponsoring
employer must then obtain a no-objection certificate (NOC)
from the General Administration of Criminal Investigation at
the Ministry of the Interior which he does by submitting the
employee's personal details. If the employee
is living in a country that has a Kuwaiti Embassy the employer
will send him a copy of the work permit, which the employee
will take, with a medical certificate, to the Kuwaiti Embassy
for endorsement. The Kuwaiti Embassy will have received a copy
of the work permit through the Ministry of Foreign Affairs.
Those sponsored by private sector companies will require their
NOCs and a copy of the employer's authorised signatory as
registered for business purposes. A good conduct certificate,
which is obtained from the police in the last place of
residence, may be required for some nationalities. Applicants
are also required to provide a medical certificate stating
that their general state of health is good and that they are
free of specific epidemic diseases. The Embassy will then
provide an entry visa for Kuwait on submission of the
application form. If the employee is living in
a country that has no Kuwaiti Embassy then the sponsor will
submit the work permit and NOC to the Ministry of the Interior
to obtain the entry visa. If an employee is on a visit visa to
Kuwait when he accepts employment, then, once the work permit
and NOC are ready, he must leave Kuwait and return on the
entry visa the sponsor obtains for him. This can be a short
round trip to Bahrain by air for the day. Once
he has entered Kuwait on the entry visa, the employee is
required to undergo medical tests and obtain a fingerprint
certificate before he can process his residence
visa.
Medical Tests The
medical tests are taken at the Ports & Borders Health
Division, Gamal Abdul Nasser Street, in Shuwaikh, just west of
KISR but before the Chest Hospital is reached. Requirements
are passport, copy of NOC, a single photograph and a KD10
revenue stamp. Revenue stamps are available from post offices,
or from private traders outside the test area who charge a
small premium over the nominal value of the
stamp. To take the tests, a pink card must be
obtained from a reception window. There is no system of
appointments and most people must queue for the various
procedures. These include blood tests for serious infectious
diseases, such as AIDS, and a chest x-ray. A meningitis
vaccination is also given. It takes about a week for the
results, which are given in the form of a certificate from the
Ministry of Public Health, to come through. Persons found to
be infected with epidemic diseases are
deported. Expatriates employed in restaurants,
hotels, hospitals and food processing are required to go for
health check up every year and obtain the certificate. Also
people from the following countries will require annual
check-ups: Somalia, Thailand, Ethiopia, Nigeria, Eritrea,
Senegal, Kenya, Chad, South Africa, Ghana, Tanzania,
Mauritania, Benin, Niger, Sierra Leone, Uganda, Zimbabwe,
Gambia, Mauritius, Bhutan, Zaire, Guinea, Togo, Mali,
Seychelles, Ivory Coast, Cameroon, Malawi, Malta,
Guinea-Bissau, Fijji, Cuba, Haiti, Zambia, Angola, Congo and
Namobia.
Health Insurance
Scheme From April 10, 2000 Ministry of Health
has imposed health insurance on expatriates. No new residence
is stamped or old renewed unless the expatriates have paid the
state health insurance premiums, KD 50 for the head of the
family, KD 40 for the wife and KD 30 for every child below the
age of 18. The duration of expatriates' residence is linked
directly to the period covered by health insurance. One year
health insurance paid entitles only one year residence
permit. Though Kuwaiti nationals are exempted
from the scheme, foreign women married to Kuwaitis and
children of Kuwaiti women married to foreigners are required
to pay KD 5 insurance premium. The law
stipulates that the employers pay the premiums for their
employees.
Privatisation of Health
Insurance According to a recent report the
Health Ministry has taken measures to privatise the health
insurance scheme currently enforced on the expatriates. The
premium may be reduced to KD 30 per year. The private health
insurance scheme will mainly provide health services for
expatriates through certain hospitals that will provide
services under policies issued by the private
sector. Kuwait Municipality has allocated land
for three health insurance hospitals in Jahra, Ahmadi and
Farwaniya to construct insurance hospitals and more hospitals
will be built in the future.
Fingerprinting & Security
Clearance There are four fingerprint departments
where expatriates can have their fingerprints registered and
obtain security clearance. These are located in Khaled Ibn Al
Waleed Street, Sharq, near the toy shops (for persons living
in the City governorate), Al-Ghazali Street, Farwaniya (for
persons living in Hawalli and Farwaniya governorates), Ahmadi
and Jahra. To have fingerprints registered, an
employee's passport, copy of the passport, four photographs
and a letter from the Ministry of Social Affairs & Labour
are required. An application form must be completed in Arabic
and there are always freelance typists around who will do so
for a small fee. It takes about a week for the
fingerprints to be processed and the security clearance
certificate to be issued by the Criminal Evidence Department
of the Ministry of the Interior. The certificate is picked up
from the same place.
Application for
Residence The actual application for an iqama is
made at the Immigration and Passport Department of the
Ministry of the Interior in Shuwaikh (the jawazaat or
'passport office'), just off the Airport Road near the Q8
compound between the 3rd and 4th Ring Roads. First time
applicants for residence must bring along the following
documents in the form of both originals and
photocopies:
w declaration on the prescribed form
completed and signed by the sponsor w
passport w work permit w NOC w medical
certificate w security clearance
(fingerprint) certificate
Four
passport size photographs are also required. A maximum of five
years residence can be granted. The fee is KD10 per year of
residence, with an additional KD2 in the first year. If the
sponsor is a government organisation then, by law, the
employee must bear the cost. If the sponsor is a private
company the cost is a matter of negotiation between the
sponsor and the employee.
Renewing
Residence After the initial residence has
expired it can be renewed, provided the expatriate intends to
continue under the same sponsor. Renewal is a fairly simple
matter. Applications are made at the jawazaat in Shuwaikh and
the process should be started a month before the expiry of the
current residence. Medical tests are not
required on renewal. However the employee's work permit must
first be renewed with the Ministry of Social Affairs &
Labour. The application for renewal must be supported
by:
w the employee's passport and a copy of
it, w the renewed work permit,
and w a copy of the sponsor's signature as
required for business purposes.
Normally the sponsor
or his official 'mandoub' will attend at the jawazaat to renew
the employee's iqama. Where the employee does so himself, he
must have a letter from his sponsor authorising him to do
so.
Mandoub Most
offices in Kuwait have a mandoub, a representative whose job
is to process the 'official' paperwork of his company. A
mandoub is usually an expatriate Arab. His value depends on
his knowledge of the required forms and procedures and his
ability to push paperwork through government bureaucracy. To
deal with certain ministries the mandoub must be officially
registered.
DEPENDENT
VISAS Once he has obtained his
own residency, a male employee may sponsor his wife and
children to live with him in Kuwait. Permission to sponsor
wife and children is granted only to those who meet the
minimum salary condition. The Ministry of Interior lowered the
minimum monthly salary requirement for expatriates in both the
private and government sectors to KD.250 Expatriates of all
nationalities are allowed to sponsor their wives and children
if they are earning minimum KD.250 per month.
A working wife cannot sponsor her husband as a dependent. Sons
over 21 years cannot be sponsored as dependants, though adult
daughters and parents may. Dependent family members may not
work without transferring to a work visa under Kuwaiti
sponsorship. An entry visa for a dependent is
obtained from the jawazaat (Passport Office) in Shuwaikh. An
application form must be typed in Arabic and bilingual typists
are available for a charge of 500 fils. The following
supporting documents are required:
w sponsor's salary
certificate w copy of the sponsor's
civil ID w copy of the dependent's
passport w authenticated marriage certificate or
child's birth certificate
The
marriage certificate and child's birth certificate must be
authenticated by the sponsor's embassy and certified by the
Kuwait Ministry of Foreign Affairs. Once they
have entered the country the formalities for a dependent's
iqama (art 22) are similar to those for a work visa. The
dependent must be medically tested and fingerprinted. The
photo-graphs and documents required are the same as shown
above except for the work permit. The sponsor's declaration is
an undertaking by the family supporter that he will maintain
the dependent. The residence fees for each
dependent (wife or child) are KD100 in the first year and KD10
a year thereafter. However the fee for a parent is KD200 a
year. These charges apply to all expatriate sponsors whether
they are working in the public or private
sectors. Expatriates who are in Kuwait on a visit visa may
transfer to a dependent visa without having to leave the
country and return.
New Born Baby When
a baby is born to expatriates in Kuwait, the parents must
obtain a dependent's iqama for the child. There is no minimum
salary requirement and the father of child born in Kuwait can
sponsor his infant's residence irrespective of his salary
level. But first the parents must obtain a
birth certificate for the child. The hospital where the child
was born will provide a notification of the birth. This must
be taken to the registry of births in the governorate in which
the birth took place to obtain the official birth certificate.
The hospital will provide the address. The additional
documents required to obtain the birth certificate include:
application form duly comp-leted, photocopies of parents'
passport and civil IDs, and authenticated marr-iage contract.
The birth certificate is usu-ally ready to be picked up at the
registry after about a week. The fee is KD10.
When the notification is being submitted at the registry, the
parents will be asked to write down the proposed first name of
the child. For expatriates who do not speak Arabic the name
will be written phonetically in Arabic. To
obtain residence the baby's name must first be added to the
parent's passport or a separate passport must be obtained for
the infant. To obtain a passport for the child, different
emba-ssies have different rules, but most non-Arabic embassies
require a certified translation of the child's birth
certificate while some require the birth certificate to be
authenticated by the Ministry of Foreign Affairs in
Kuwait. Once a passport has been procured or
the child has been added to one of its parent's passport, the
procedures for obtaining the child's residence are the same as
for any dependent. An infant born in Kuwait however is not
required to undergo medical tests and fingerprinting. The
documents required include the originals and copies of the
father's passport, the civil IDs of both parents, marriage
certificate, work permit and letter of employment indicating
salary. The application for the infant's residence must be
made within 60 days of the birth to avoid a fine of KD
200. Where the father works in the private
sector, the administrative fee for the new-born infant is
KD100 in the first year for the first and second child, and
KD200 in the first year for the third and subsequent children.
But if the father works in the public sector, there is no
charge in the first year for the first three children, while
the charge for each subsequent child is KD100 in the first
year. The actual residence fee is KD10 a year.
NEW
PASSPORTS If an expatriate's
passport expires before his residence visa runs out then his
iqama can be transferred to the new passport.
When an expatriate applies to his Embassy for a new passport,
his old passport will probably be cancelled. He should make
sure that the pages containing his residence visa are not
stamped 'cancelled', otherwise he may find that he has to
apply for a new residence rather than being allowed to
transfer his residence from his old to his new
passport. Once he has obtained his new passport, an
expatriate should take it along with the old passport to the
jawazaat in Shuwaikh, where a typed application is presented.
The required supporting documents are:
w copies of all documents used to obtain the
original residence w letter from
sponsor w old passport
Four
photographs are also required. Provided everything is in order
the iqama may be stamped in the new passport there and
then. Where the validity of his passport has
been extended and his residence is still valid the expatriate
need do nothing.
TRANSFERRING TO ANOTHER
SPONSOR An expatriate can usually
transfer his residence to a new sponsor provided his current
sponsor is agreeable. For government employees, domestic
servants and dependants, there are few restrictions on
transfers between sponsors in the same sector.
However the rules governing the right to transfer to a new
sponsor in the private sector are complex. Transfers are
usually restricted to the 'same sector'. For example, a
teacher may normally only transfer to a new job as a teacher
and may not transfer to a sponsor in industry. Domestic
workers can transfer to the private farming sector under the
same sponser after oneyear's residence in Kuwait. However.
domestic workers desiring to change their '20 residence' to
'18 residence' should cancel their residence, leave the
country and return on a new work permit. But a person on a
domestic servant's visa may not transfer to an 18-visa until
five years have elapsed since he or she obtained residence.
And a person on a 'project' visa, i.e. someone who was hired
by a private sector firm for a particular government project,
may not normally transfer to private sector after the project
is completed but could transfer to another government
sponsor. According to new transfer rules which
were introduced in April 2001, expatriates working in the
private sector are permitted to transfer residence to another
sponsor after one year with their current sponsor and his
consent. The transfer fee, payable to the Ministry of Social
Affairs & Labour (MSA&L), is KD10 plus KD2 for the new
work permit. This fee is additional to the KD10 per year
payable to the Ministry of the Interior for the new iqama. An
employee of a liquidated company, or of a company that has
merged with another, may also transfer without paying this
fee, and no matter how short a time he has been with his
current employer. But before he can change his
sponsor a resident expatriate must obtain a 'letter of
release' from his current sponsor. This letter is used by the
new sponsor to obtain a new work permit for the expatriate.
Where a current sponsor refuses to provide the 'letter of
release', the matter can be taken up with the Labour
Department in the Ministry of Social Affairs &Labour.
Where the Department finds that the employer has no valid
reason for withholding the release, or finds that the employer
has broken terms in the labour contract or has violated the
Labour Law, the Department may sanction the transfer
irrespective of the current sponsor's wishes.
Where residence is transferred, the expatriate does not need
to leave the country and come back again, nor does he have to
be medically tested. Otherwise formalities to obtain the new
iqama are similar to those for obtaining residence in the
first place. Once these have been completed, the old iqama is
cancelled and the new iqama stamped in the passport. The fee
is KD10 a year and there is no rebate for any unexpired years
of the old residence. An expatriate who is not
allowed to transfer his residence under the regulations may
instead, if he wishes to change sponsor, resign his job, leave
Kuwait and return on a fresh work permit. He or she does not
need to return to his/her own country but can go to any other
state in the region. New set of proposed
charges on visa transfers and work permits to be imposed on
expats in the private sector was submitted to the Cabinet in
May 2001. The Ministry of Social Affairs and Labour will
impose these charges after the Cabinet approval. The Council
of Ministers is likely to approve additional charges on
expatriates for visa transfers and work permits to subsidise
the employment of Kuwaiti manpower in the private sector.
According to proposals the term required for free- transfer
may be increased to three years. Expat workers wishing to
transfer their residence anytime before three years may have
to pay KD 250. The charges for issuing a work permit may be
increased to KD 50 per year instead of the current KD 10, and
the annual renewal may cost KD 5 instead of the current KD 2
charge. Expats sponsoring themselves under Article 19 may have
to pay KD 100 per year.
OTHER RESIDENCE
VISAS Besides work, dependent and
domestic iqamas, expatriates may obtain other kinds of
residence, such as a student residence, or a three month
residence for medical treatment. An expatriate
may be granted temporary residence under article 14 of the
immigration regulations in special cases where he does not
need or cannot get ordinary residence. This allows him to stay
for up to one year. Though it is usually only given to
visitors with personal emergencies such as illness. Temporary
residence may also be given to expatriates who have resigned
but who need to remain in Kuwait for some time in order to
settle their financial affairs or a court case. In mid 1998
the Immigration Department announced that it would consider
granting two month temporary residences to the immediate
relatives (father, mother and sisters but not brothers) of
resident expatriates who are in Kuwait on visit visas (which
cannot otherwise be extended). The cost of a temporary
residence is KD10. A temporary residence is cancelled if the
holder leaves the country. Expatriates ?who
have spent long years in Kuwait? may sponsor themselves under
article 24 of the regulations and obtain a residence for two
to five years, provided they can support themselves
financially and can produce a certificate of good conduct.
This form of residence can be renewed upon expiry.
Self-sponsored expatriates may sponsor their wives and
children.
Exit
Permits Expatriate employees of ministries and
some other government institutions must obtain exit permits
before they can leave Kuwait.
Absence Abroad A
residence visa is cancelled if the holder is absent abroad for
a continuous period of six months. The only exceptions are for
those who (a) are studying abroad, (b) are receiving necessary
treatment abroad, or (c) are required by virtue of their work
to be abroad, provided permission in all three cases is
obtained before leaving Kuwait. For a student
studying overseas, application for permission is made to the
immigration office in the applicant's residential area. An
official letter from the child's college stating that he or
she is studying there, authenticated by the Kuwaiti embassy in
the foreign country and attested by the Ministry of Foreign
Affairs in Kuwait is required. A typist outside the
immigration office will type a letter of application in
Arabic, which must state the reasons for the application.
Other documents needed include copies of passport and civil ID
plus four passport sized photographs. The permission is given
in the form of a letter. The permission must
be shown to the immigration officer both on departure from
Kuwait and on return. The permission is valid for the
remainder of the holder's residence and can be used for
several entries and exits. It does not need to be renewed
until residence is renewed.
PART - TIME
JOBS To take up a part-time
job, a government employee must get permission from his
employer, i.e. ministry or other public body. Expatriates
working in the private sector must get permission from the
Ministry of Social Affairs & Labour.
Permission from that ministry is obtained from the assistant
under-secretary's office in the Ministries Complex in Kuwait
City on Mondays and Wednesdays only. The applicant must submit
a letter requesting permission, which must state the place of
work, the monthly salary and the reason why a part-time job is
needed. This letter must be supported by a letter of
permission from the applicant's sponsor plus copies of the
applicant's civil ID, passport and current salary certificate.
The permission, if granted, is valid for one year but it can
be renewed annually.
CIVIL ID
CARDS Once an expatriate has
obtained his residence then he must obtain a civil identity
(ID) card (bitaqa-almadiniyah or bitaqa for short), no matter
what type of residence he is on. Civil ID cards are issued by
PACI, the Public Authority for Civil Information. After his
first card has been issued, the holder's civil ID number
remains the same even if he changes his sponsor or leaves and
comes back several years later on a different residence
visa. The civil ID card shows the holder's
civil number, full name, date of birth (which is also included
in the algorithm for the ID number), local address, blood
group, sponsor's name, type of visa, etc, and date of expiry
of the card. When ever the card expires or an expatriate
changes sponsor, renews his residence or changes his address,
his civil ID card must be amended accordingly.
Photographs Whether applying for the first time
or renewing or replacing a civil ID card, four photographs,
showing the face without spectacles, are always required for
those over 11 years of age. Photographs are not needed for
elderly Kuwaiti females.
Registration
Procedures To register for a civil ID for the
first time, the documents required are:
w passport w copy of passport pages
showing personal details and residence stamp w
security clearance (fingerprint) form (those over 16
years) w original birth certificate (if born in
Kuwait) w blood group certificate (those over 5
years) w proof of house address (e.g., rental
agreement and rent receipts) w declaration signed by
sponsor
For a
first time domestic servant's civil ID all the above
documents, except the first, are needed. For the first civil
ID of a baby born in Kuwait, just a copy of the baby's birth
certificate, and a copy of the sponsor's passport (showing
personal details, residence stamp and the addition of the
baby) or the baby's own passport (showing personal details and
residence stamp), are required. When changing
or renewing a civil ID, an expatriate, no matter what type of
visa he is on, only needs to submit a copy of his passport
(showing personal details and the residence stamp) and his
sponsor's declaration. To have an amended card issued
following a change of address, the current card plus proof of
the new address (e.g., rental agreement) must be submitted. To
replace a lost card, a photocopy of the lost card and the
expatriate's passport is required. First time
applicants on a work or dependent's visa must go in person to
the PACI office in South Surra, as must all those who wish to
replace a lost card. Those on a work or dependent's visa who
are renewing or changing their civil IDs, and first time
applicants for a domestic servant's civil ID, and applicants
for the first civil ID of a baby born in Kuwait, can buy the
application form and special envelopes from ?Express-Envelope?
machines located in Coop supermarkets (250fils), follow the
instructions and submit their applications in these special
machines.
Charges, Time Limits &
Penalties The charge for a civil ID card is KD2
when it is first issued and each time it is renewed. The
charge is paid when the card is collected. There is a fee of
KD10 to replace a lost card. An expatriate
must apply for a civil ID card within 30 days of getting his
residency, and must renew his card within 30 days of renewing
his residency. For an expatriate child born in Kuwait, the
time limit for first registration is 60 days from the date of
birth. In all cases the penalty for late applications is a
flat fine of KD100 irrespective of the length of the delay,
though in practice PACI only levy a one-off fine of
KD20.
Collection of Civil ID
Card It takes about 10 days for a civil ID card
to be processed. Expatriates can ascertain the status of cards
under process through PACI's computerised telephone answering
system by calling 889988 (1for replies in Arabic and 2 for
replies in English) and keying in their civil ID number (for
renewals) or the serial number on the outside of the envelope
in which the application was submitted. The
civil ID card can only be picked up in person at the PACI
offices in South Surra from an electronic dispensing machine.
The actual machine to be used is ascertained by dialling the
above telephone numbers. Two dinars plus the old civil ID card
(if held) must be fed into the machine to obtain the new
card.
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